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It Is Not About Me
That is a very profound statement.
Hypothetically, what if you had a deal where one side stated they were not going to take it anymore? That they were doing something and would deal with it later? That the situation got to a point where the one side would not even talk to the other on the phone and stated that if they wanted to talk to them they would have to text them?
This would be an extreme instance of what I am writing about and is one where the other person thinks that the deal is about them, and not about their client.
We as agents need to put all of the madness, the hurt feelings, attitudes, poor me syndromes, and in some instances the "coming from lack" mentality away and concentrate on what we can do that our clients want done.
We need to set expectations in advance with our clients. To let them know it is about them not about us and that we are there to make it as smooth of a transition as possible. To explain what all of the steps in a transaction are and how the whole timeframe should work out. And to let them know that yes bumps in the night do happen and that we are there to make those bumps in the night less frightening and less stressful.
The purchaser or seller whichever they may be needs to know that it is all about them. That their agent/team is working hard for them in order to get the desired results that they require.
As the team leader for our group, my responsibility is to all of our clients to insure they are treated with respect and all of their needs are met. In addition I am the listing agent for the team hel....
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